Shipping policy
All Top Bin Customs products are made to order.
Please allow 1-2 working days for your order to be made and prepared for dispatch.
During particularly busy periods, processing times may be slightly longer. If there is a significant delay with your order, we’ll keep you informed.
Please note: Delivery times shown below begin from the date your order is dispatched, not the date your order is placed.
UK Delivery
Standard Delivery – Untracked
Our UK Standard Delivery service is not tracked.
Delivery is aimed within 5 working days from dispatch. As this is an untracked service, a tracking number or delivery updates will not be available.
If you would like to follow the progress of your order, we recommend selecting UK Tracked Delivery at checkout.
Tracked Delivery - Excluding Northern Ireland
Our UK Tracked Delivery service includes a tracking number, allowing you to follow the progress of your order after dispatch.
Tracked delivery is royal mail tracked 24 service, aimed at next working day delivery
You’ll receive a dispatch confirmation along with your tracking information once your order has been shipped.
Northern Ireland Delivery
Please note that tracked delivery is currently unavailable for orders to Northern Ireland. Orders to Northern Ireland will be sent using Standard Delivery and will not include tracking.
Please allow additional time for delivery where necessary.
International Delivery
International delivery is estimated at 10–14 working days from dispatch.
International delivery times are estimates and may vary depending on the destination, customs clearance and local postal services.
Standard International Delivery – Untracked
Our Standard International Delivery service is not tracked, so we are unable to provide tracking information or delivery updates once your order has been dispatched.
For additional security and the ability to follow your order in transit, we recommend selecting International Tracked Delivery at checkout.
International Tracked Delivery
Our International Tracked Delivery service is tracked and signed for, providing additional visibility and security while your order is in transit.
Delivery Address
Please ensure your delivery address is complete and correct before placing your order.
Once an order has been dispatched, we are unable to change or redirect the delivery address.
Top Bin Customs cannot be held responsible for delivery issues caused by incorrect or incomplete address information provided when placing an order.
Delivery Times & Delays
All delivery timeframes are estimates and are not guaranteed unless expressly stated otherwise.
Occasionally, delays may occur due to postal services, customs clearance, adverse weather or other circumstances outside of our control.
If your order has not arrived within the expected timeframe, please contact us and we’ll be happy to assist.